Tesla: it's all the user's fault

日前，南昌特斯拉新车车主涂先生遇到了麻烦，"购买特斯拉Model 3仅6天，用特斯拉官方超级充电桩充电后，突然断电无法启动，车窗也关不上，只能用一张纸挡住。"。

"After purchasing the Tesla Model 3 for only 6 days and charging it with the official super charging pile of Tesla, the power suddenly turned off and it couldn't be started, and the window couldn't be closed, so it could only be blocked with a piece of paper." A few days ago, Mr. Tu, the owner of Tesla's new car in Nanchang, encountered troubles.

据涂先生说，他用特斯拉超级充电桩给汽车充电。当他拔下充电插头准备离开时，汽车剧烈震动，一系列故障代码显示在主屏幕上。

According to Mr. Tu, he charged the car on the Tesla super charging pile. When he pulled off the charging plug and was ready to leave, the car vibrated violently and a series of fault codes were displayed on the main screen.

特斯拉售后人员检查车辆后表示，国家电网电流过大，是瞬时电流过载造成的。很快，"国网南昌供电公司"在其官方微博上回应称，该电源线并未与电动车直接相连，电源线电压保持稳定。

After Tesla's after-sales personnel inspected the vehicle, they said that the current of the state grid was too large, which was caused by the instantaneous current overload. Soon, "State Grid Nanchang power supply company" responded in its official micro blog that the power line is not directly connected to the electric vehicle, and the voltage of the power line remains stable.

特斯拉的"抛罐"行动很快遭遇了一记耳光，但这并不是其第一次抛罐行为。新华社曾发表文章批评："中国用户的使用习惯和监管部门的压力，不能习惯这种无理的傲慢。"

Tesla's "throwing pot" operation quickly encountered a slap in the face, but this is not the first time its throwing pot act. Xinhua News Agency once issued an article criticizing: "the use habits of Chinese users and the pressure of regulatory authorities can not be used to such unreasonable arrogance."

特斯拉向国家电网南昌公司道歉：录音被编辑发布的问题已经解决

Tesla apologizes to State Grid Nanchang: the problem of recording being edited and released has been solved

"抛锅"国网"联网"

"Throwing pot" State Grid is "connected"

据江西城市频道报道，涂先生反映，遇到车辆故障后，他立即联系特斯拉售后服务。按照售后服务人员的指示，新车还是发动不起来。

According to the report of Jiangxi city channel, Mr. Tu reported that he contacted Tesla after-sales service immediately after encountering a vehicle fault. According to the instructions of after-sales service personnel, the new car still couldn't be started.

第二天，特斯拉售后人员赶到现场后，恰巧南昌下雨了。装载拖车的3型车由于停电无法关闭车窗，只好在车窗上贴一个大纸盒挡雨。

The next day, after Tesla's after-sales personnel arrived at the scene, it happened that it rained in Nanchang. Model 3, which was loaded with a trailer, was unable to close the window due to power failure, so it had to stick a large piece of paper box on the window to block the rain.

对于此次事故，特斯拉方面检查，其售后负责人表示，该车瞬间充电电流过大，逆变器被烧毁。

For the accident, Tesla inspection, its after-sales person in charge said that the car instant charging current is too large, inverter was burned.

为什么在特斯拉自己的超级充电桩充电时会出现电流过载？特斯拉表示，中国国家电网的电流过大。

Why does current overload occur when charging at Tesla's own super charging pile? Tesla said that the current of China's State Grid is too large.

另一方面，1月31日清晨，针对特斯拉的表态，国家电网南昌供电公司发表声明称：特斯拉自有充电站有自己的充电技术标准。特斯拉电动车直接与特斯拉的专用充电装置连接使用，而不是通过电力线与特斯拉的电动车连接。在使用中，电源线电压稳定，无异常，周围其他用电量正常，设备工作也正常，符合国家电能质量要求。

On the other hand, in the early morning of January 31, in response to Tesla's statement, State Grid Nanchang power supply company issued a statement saying: Tesla's own charging station has its own charging technical standards. Tesla electric vehicle is directly connected with Tesla's special charging device and used, rather than connected to Tesla's electric vehicle by the power line. In use, the voltage of the power line is stable and there is no abnormality, and other surrounding power consumption is normal The equipment is also working normally, in line with the national power quality requirements.

南昌供电公司建议，特斯拉应该请专业人士仔细查找故障原因，而不是把锅扔给国家电网。

Instead of throwing the pot to the State Grid, Nanchang power supply company suggested that Tesla should ask professionals to carefully find out the cause of the fault.

据《经济信息报》报道，据不完全统计，自特斯拉s型和x型车上市以来，在充电、行驶、碰撞等方面发生的燃烧、自燃、爆炸事故已超过50起。对于每一次事故，特斯拉的解决方案和应对措施都是建立在"扔锅"的基础上，认为事故的原因在于车主使用不当。

According to the economic information daily, according to incomplete statistics, since the launch of Tesla Model s and model x, there have been more than 50 combustion, spontaneous combustion and explosion accidents in charging, driving and collision. For each accident, Tesla's solution and response are based on "throwing the pot", believing that the cause of the accident lies in the improper use of car owners.

2019年，一辆特斯拉s型车在上海地下室爆炸。当时，特斯拉发表声明称，经中美联合调查组调查分析，未发现系统缺陷，初步认定个别事故系车头单电池模块故障所致。

In 2019, a Tesla Model s exploded in a basement in Shanghai. At that time, Tesla issued a statement that after the investigation and analysis of the Sino US joint investigation team, no system defects were found, and it was preliminarily determined that the individual accident was caused by a single battery module failure in the front of the vehicle.

去年12月18日，深圳一辆特斯拉s型车在正常行驶过程中突然加速。前方一辆出租车撞上路边后，与前方一辆卡车相撞，造成车头严重损坏。据车主介绍，事故发生时，我突然感觉刹车踩不下，方向也转不过来。汽车向前冲去，撞上了一辆出租车，然后又撞上了一辆卡车。

On December 18 last year, a Tesla Model s in Shenzhen suddenly accelerated during normal driving. After crashing a taxi in front of it into the roadside, it collided with a truck in front of it, causing serious damage to the front of the car. According to the owner of the car, when the accident happened, I suddenly felt that the brake couldn't be pressed and the direction couldn't be turned. The car rushed forward, hit a taxi, and then hit a truck.

三天后，针对这起事故，特斯拉客户支持在其官方微博上表示，在阅读和分析车辆数据后，在车辆加速和随后的两次碰撞过程中，驾驶员连续深深地踩下油门踏板，但在此期间没有踩下刹车踏板。目前，特斯拉正在协助车主进行保险理赔和车辆维修。

Three days later, in response to the accident, Tesla customer support said on its official microblog that after reading and analyzing the vehicle data, during the acceleration of the vehicle and the subsequent two collisions, the driver pressed the accelerator pedal continuously and deeply, but did not press the brake pedal during the period. Currently, Tesla is assisting car owners in insurance claims and vehicle maintenance.

文件指出，触摸屏故障会导致后视摄像头图像丢失，自动驾驶辅助系统失去声音和提醒功能。驾驶员将无法使用挡风玻璃除雾和除霜功能。如果遇到恶劣天气和能见度低的情况，发生事故的风险就会增加。

The document points out that the touch screen failure can lead to the loss of rear view camera image and the loss of sound and reminder function of automatic driving assistance system. Drivers will not be able to use the windshield demisting and defrosting functions. If they encounter bad weather and poor visibility, the risk of accidents will increase.

在国内市场，特斯拉去年10月进行了召回，引起了市场的关注。根据国家市场监督管理总局的公告，由于前悬架、后连杆和后悬架存在问题，特斯拉在中国召回了29834辆进口车型X和s。

In the domestic market, Tesla made a recall in October last year, which attracted the attention of the market. According to the announcement of the State Administration of market supervision and administration, Tesla recalled 29834 imported model X and model s in China due to problems in the front suspension, rear link and rear suspension.

即便如此，据国外媒体报道，特斯拉在给国家公路交通安全管理局（NHTSA）的一封信中否认其车辆悬挂存在隐患，并表示损坏不是由于质量问题造成的，而是一些中国车主的虐待。

Even so, according to foreign media reports, in a letter to the National Highway Traffic Safety Administration (NHTSA), Tesla denied that there were hidden dangers in its vehicle suspension, and said that the damage was not caused by quality problems, but by abuse by some Chinese car owners.

这句话很快引起了市场的关注。新华社说，"这些车已经在中国召回，但特斯拉不承认在海外召回。中国用户对此习以为常，监管部门面临压力，这是不合理和傲慢的。"

The remark soon attracted the attention of the market. Xinhua news agency said, "the cars have been recalled in China, but Tesla does not admit it overseas. It is unreasonable and arrogant that Chinese users are used to it and the regulatory authorities are under pressure."

扮演"价格屠夫"的角色

Play the role of "price butcher"

屡遭诟病的特斯拉在国产化后展开了价格战。

Tesla, which has been criticized repeatedly, launched a price war after localization.

2021年元旦刚过，特斯拉就正式宣布国产车型y正式开放预订。据官方网站显示，长时间双电机全驱的y型和高性能的y型售价分别为33.99万元和36.99万元。与之前进口车型y在官网上的预售价格相比，售价分别下调了14.81万元和16.51万元。

Just after the new year's day of 2021, Tesla officially announced that the domestic model y was officially open for booking. According to the official website, the model y of long-term dual motor full drive and the model y of performance high-performance are priced at 339900 yuan and 369900 yuan. Compared with the previous pre-sale price of imported model y on the official website, the price was reduced by 148100 yuan and 165100 yuan respectively.

目前，小鹏P7的最低售价为22.99万元，理想一款的最低售价为32.8万元，低于国产车型y；威来es8的最低售价为43.65万元，威来ec6的最低售价为36.8万元，威来ES6的最低售价为34.36万元，它比国产车型y的价格要高，是y的最低价格。

At present, the lowest price of Xiaopeng P7 is 229900 yuan, the lowest price of ideal one is 328000 yuan, which is lower than that of domestic model y; the lowest price of Weilai es8 is 436500 yuan, the lowest price of Weilai ec6 is 368000 yuan, and the lowest price of Weilai ES6 is 3436000 yuan, which is higher than that of domestic model y The lowest price of Y.

据悉，一些车主甚至连夜退订了自己订购的国产新车型，并将注意力转向了曾经"瘫痪"特斯拉官方网站的特斯拉。

It is reported that some car owners even unsubscribed from the new domestic models they had subscribed for overnight, and turned their attention to Tesla, which once "paralyzed" Tesla's official website.

Link：https://new.qq.com/omn/20210131/20210131A0BBVR00.html

update time：2021-02-01 10:51:22