Walking into Shanghai Tesla super factory: the president sits beside the production line, every screw can be traced back

"朱先生，你觉得我的机械键盘酷吗！生产计划部的董晨正在向特斯拉大中华区总裁朱晓彤展示他的新机械键盘。

"Mr. Zhu, do you think my mechanical keyboard is cool! You have not Dong Chen of production planning department is showing his new mechanical keyboard to Zhu Xiaotong, President of Tesla Greater China.

"在产品质量方面，对于工厂内部来说，对车辆的一致性有一系列的要求。去年还通过了ISO质量体系认证。全厂生产管理系统实现高度智能化运作，包括物料系统、生产作业系统、企业ERP系统等，均由特斯拉自行开发。每个系统都是有针对性的，可以实现快速的个性化配置和记录所需的数据。例如，在工厂员工使用的扭矩扳手上，扭矩、操作位置、角度等信息都准确记录在生产操作系统中，具有很高的可追溯性。一旦遇到问题，可以追溯到零件级别、具体工位和每一个细节，确保工厂能够及时有效地跟踪问题。

"In terms of product quality, for the interior of the factory, there are a series of requirements for vehicle consistency. Last year, it also passed the ISO quality system certification. The production management system of the whole plant realizes highly intelligent operation, including material system, production operation system, enterprise ERP system, etc., which are all developed by Tesla itself. Each system is targeted, which can realize fast personalized configuration and record the required data. For example, on the torque wrench used by factory employees, the torque, operation position, angle and other information are all accurately recorded in the production and operation system, which has high traceability. Once problems are encountered, they can be traced back to the part level, the specific station and every detail, ensuring that the factory can track the problems timely and effectively.

其次，工厂的管理团队也花了很多时间关注与质量有关的问题。我们的远程升级可以解决很多问题，这也是我们智能互联汽车的一大特点和优势。

Secondly, the management team of the factory also spent a lot of time to focus on quality related problems. Many problems can be solved by our remote upgrade, which is also a very big feature and advantage of our intelligent connected vehicle.

最后，得益于特斯拉的直销模式，客户的意见可以得到最直接的反馈。顾客对产品的认知最直接，体验最明显。无论是对我们的好的还是坏的反馈，我们都会迅速将其转化为新的服务或新的改进。"

Finally, thanks to Tesla's direct marketing mode, customers' opinions can be fed back most directly. Customers' cognition of a product is the most direct and their experience is the most obvious. Whether it's good or bad feedback to us, we quickly turn it into a new service or a new improvement. "

在工厂二楼，车身由机器自动吊起，节省了工厂的空间，提高了流水线的速度。

On the second floor of the factory, the car body is automatically hoisted by machines, which saves the space of the factory and improves the speed of the assembly line.

焊接车间实现了100%机器人焊接，处于行业领先水平，保证了车身结构的高强度和稳定性。

The welding workshop has realized the 100% robot welding, which is the leading in the industry, ensuring the high strength and stability of the body structure.

车辆充装施工人员在车辆充装前进行扫码记录工作，确保充装数据记录在案。

Vehicle filling construction personnel are carrying out code scanning and recording work before vehicle filling to ensure that the filling data is recorded.

特斯拉是如何处理车辆故障和消费者反馈的？

How did Tesla deal with the vehicle failure and consumer feedback?

"首先，所有这些反馈，不管是正面的还是负面的，都是对我们的鞭策。这也是我们公司直销模式的优势所在。我们可以直接听到客户的声音，并将其转化为我们产品和服务的改进。比如最近集中反馈的车辆动能回收模式、单踏板驾驶模式，以及我们的自动辅助驾驶等功能，这些都是一些以前在这个行业中从未被使用或大规模使用过的技术。今天，随着我们的量产汽车进入越来越多的家庭，它们已经成为一种通用技术。我们刚刚开始使用它。在这个过程中，有一个使用新技术的学习过程。消费者也是如此，我们也是如此。我们需要做的是更加细致地优化这些功能，让更多的消费者能够理解和使用它们，正确使用我们的功能。"

"First of all, all this feedback, whether positive or negative, is a spur to us. This is also the advantage of our company's direct marketing mode. We can directly hear the voice of customers and transform it into the improvement of our products and services. For example, the recent centralized feedback of vehicle kinetic energy recovery mode, single pedal driving mode, as well as our automatic assistant driving and other functions, these are some technologies that have never been used or used on a large scale in this industry before. Today, with our mass-produced cars entering more and more households, they have become a general technology. We have just started to use it. In this process, there is a learning process for the use of new technologies. This is true for consumers, and the same is true for us. What we need to do is to optimize these functions more carefully, so that more consumers can understand and use them Use our functions correctly. "

"在售后服务方面，首先是服务热线。大约80%的问题是通过售后服务热线解决的。还有我们的虚拟服务中心，可以远程诊断和解决一些问题。

"In terms of after-sales service, the first is the service hotline. About 80% of the problems are solved through the after-sales service hotline. There is also our virtual service center, which can diagnose and solve some problems remotely.

其次，目前我们正在建设和推广移动服务到客户家中或工作场所，对一些不需要大型复杂设备的问题进行上门移动服务维护和快速维修。

Secondly, at present, we are building and promoting mobile services to customers' homes or work places for door-to-door mobile service maintenance and quick repair of some problems that do not need large and complex equipment.

三是全国有72个多功能服务中心，覆盖40个城市。今年我们将继续大力拓展服务网络。

Third, there are 72 multi-functional service centers in China, covering 40 cities. We will continue to vigorously expand our service network this year.

最后，我们的道路救援服务是7×24小时，现在我们已经开始逐步推广服务中心的7×24小时应急服务，可以及时诊断和维修救援车辆。"

Finally, our on road rescue service is 7 × 24 hours, and now we have begun to gradually promote the 7 × 24 hours emergency service of the service center, which can diagnose and repair the rescue vehicles in time. "

在员工餐厅，除了员工套餐外，还有特色糕点、巴蜀风味、韩式套餐等特色菜，都是免费的。只需使用特斯拉开发的应用程序扫描代码并打卡即可。

In the staff restaurant, in addition to the staff set meal, there are also special dishes such as special pastry, Bashu flavor, Korean set meal and so on, all of which are free of charge. Just use the app developed by Tesla to scan the code and punch in.

Link：https://new.qq.com/omn/20210301/20210301A00QVS00.html

update time：2021-03-01 14:59:46